Refund Policy

Effective date: June 2025

This Refund Policy applies to all payments made through wayto.you, operated by Quanthio FZE. Please read it carefully before initiating a payment.

1. Completed Payments Are Non-Refundable

Once a payment has been received and claimed by the recipient, it is non-refundable. wayto.you acts as a facilitator and does not have the ability to reverse funds that have been successfully delivered to and accepted by the recipient.

If you believe a payment was made in error after it has been claimed, you should contact the recipient directly to arrange a return.

2. Unclaimed Payments

If a recipient does not claim a payment within 30 days of the transfer being initiated, the payment will expire and the funds will be returned to the sender. This return process may take up to 5 business days depending on the payment method used.

The original transaction fee is non-refundable in cases where the payment expires.

3. Failed Payments

If a payment fails to process — for example due to a declined card, bank rejection, or a technical error — no funds will be charged. You will not be debited for any failed transaction attempt. You may attempt the payment again.

4. Disputes

If you believe you have been incorrectly charged or have a dispute relating to a payment, please contact us within 7 days of the transaction date at quanthiofze@gmail.com. Include the following information:

We aim to respond to all dispute enquiries within 5 business days. Disputes submitted more than 7 days after the transaction date may not be eligible for review.

5. Chargebacks

Initiating a chargeback for a legitimate transaction (one where the payment was correctly processed and received) may result in suspension of your account and recovery of the disputed amount. We reserve the right to contest any chargeback we consider to be fraudulent or in bad faith.

6. Contact

For refund enquiries, please email quanthiofze@gmail.com or visit our Contact page.